DISA CB
Welcome to CB!
DISA CB is your school’s platform for comprehensive requirements management. Review and complete background check requirements and document uploads for your academic program all in one place. Let’s get started!
- Watch our "Getting Started" video to set up your account.
DISA CB User Resources
Frequently Asked Questions
How do I create an account?
How can I obtain my package code?
Where do I enter my package code?
I'm having trouble with my package code/placing my order.
If you are having trouble with order placement, please clear your cache and cookies or use an incognito browser.
What payment options are available?
You have several options to pay for your order. These methods include: MasterCard, Visa, Discover, debit, electronic check and money order. Note: Use of electronic check or money order will delay orderprocessing until payment is received.
Can I make installment payments?
You may choose to pay for your order in monthly installments. The monthly installment amount depends on the amount of the order. The installment payment also includes a $2.99 per installment payment fee.
Can I place an order over the phone?
For security reasons, all orders must be placed online.
Can I rush my order?
Depending on your package, you may be asked during the order process if you wish to rush your order. Rush orders are ONLY available to users paying with a credit/debit card.
I am a returning user and I forgot my username/package code.
How do I complete my order?
I'm ordering with a custom portal.
I'm ordering with an e-vite.
How do I contact CastleBranch?
How do I complete Background Check Releases and Alerts?
Need additional support?
- Chat with us through your account dashboard
- Call the DISA CB help desk
- Submit a ticket using the form below