white DISA Healthcare Technology logo

Frequently Asked Questions

We've rebranded!

For Additional Information

For former CastleBranch clients:
Phone: (888) 723-4263
Email: [email protected]

For former American DataBank clients:
Phone: (800) 200-0853
Email: [email protected]

Still have questions?
Email us at disahealthcare.com/support

About the DISA Healthcare Technology Branding Update

We know that any change in name or branding can raise questions, and we want to make sure you have complete clarity and confidence moving forward. Below are answers to some of the most common questions about our brand transition from American DataBank and CastleBranch to DISA Healthcare Technology.

That’s a great question – and one we’re happy to clarify. The move to DISA Healthcare Technology is part of a strategic brand alignment designed to present a unified identity that better reflects our focus on delivering innovative, technology-driven compliance and credentialing solutions for the healthcare industry.

DISA Healthcare Technology unites proven healthcare compliance platforms under one forward-looking brand, giving our customers and students the confidence, consistency, and innovation they deserve – it’s a brand evolution that combines the trust built by American DataBank and CastleBranch with DISA’s scale, technology, and commitment to service excellence.

You’ll still be working with the same team, same systems, and same trusted processes, now under the refreshed DISA Healthcare Technology name – a reflection of our ongoing commitment to innovation, partnership, and service across the healthcare community.

If you were accustomed to seeing American DataBank or CastleBranch and are now seeing the DISA Healthcare Technology logo or branding, please rest assured that nothing has changed with the legal entities or associated Tax Identification Number (TIN). 

However, please note the following:

For those coming from CastleBranch, there is a new (updated) W9 effective 11/3/2025 – DISA Global Solutions, Inc. dba: DISA Healthcare Technology / CastleBranch. We are in the process of notifying clients with this information, and updating supplier portals and forms as needed. If you have any questions about this, please contact our team – [email protected] 

For those coming from American DataBank, there is a new (updated) W9 effective 11/3/2025 – American DataBank LLC dba: DISA Healthcare Technology. We are in the process of notifying clients with this information, and updating supplier portals and forms as needed. If you have any questions about this, please contact our team – [email protected] 

Download W9: You have access to each W9 as needed.

The new branding simply reflects our decision to operate under the brand name “DISA Healthcare Technology” moving forward.

There are no changes to our remittance address, ACH information, or banking details. All existing payment instructions remain accurate and valid. Please continue using your current remittance setup for all payments, as nothing within our financial systems or banking relationships has been altered as part of this branding update. This ensures a completely seamless experience – no updates or new account configurations are required on your end.

If you have any questions or would like written confirmation for your records, our team ([email protected]) is happy to provide supporting documentation.

Because the legal entities and Tax Identification Number (TIN) remain unchanged, there is no need to update our profile or tax information in your vendor system. All existing records and documentation remain accurate and valid. 

For those coming from CastleBranch, there is a new (updated) W9 effective 11/3/2025 – DISA Global Solutions, Inc. dba: DISA Healthcare Technology / CastleBranch. We are in the process of notifying clients with this information, and updating supplier portals and forms as needed. If you have any questions about this, please contact our team – [email protected] 

For those coming from American DataBank, there is a new (updated) W9 effective 11/3/2025 – American DataBank LLC dba: DISA Healthcare Technology. We are in the process of notifying clients with this information, and updating supplier portals and forms as needed. If you have any questions about this, please contact our team – [email protected] 

Download W9: You have access to each W9 as needed.

 However, some customers’ procurement or supplier management systems may require updates due to the issuance of new W-9 reflecting either a) DBA DISA Healthcare Technology / CastleBranch or b) American DataBank LLC dba: DISA Healthcare Technology. If your system requires documentation or confirmation, please use the link above or request a copy of the updated W-9 as well as any Supplier Forms that may be needed by emailing your request to [email protected].

With no legal entity change or changes to our TINs – you can continue processing invoices, payments, and communications just as you always have, without any changes or interruptions.

We completely understand the need to verify the authenticity of messages like this – and we appreciate your caution. We can confirm that this communication is legitimate and originated directly from DISA Global Solutions. This update is part of our official branding initiative, reflecting our continued commitment to the healthcare industry and our alignment under the DISA Healthcare Technology name. All outreach related to this change has been coordinated by DISA’s internal teams and follows our standard communication and security practices.

If you have any doubts, please don’t hesitate to contact your Client Support Team directly or [email protected]. We’re always happy to confirm authenticity and ensure your confidence in our communications.

Over time, you will notice the replacement of familiar logos with the updated DISA Healthcare Technology name and logo appearing on invoices, statements, and other customer-facing documents. All legal entity information, Tax Identification Number (TIN), billing addresses, and payment details remain exactly the same. 

Your current invoices, contracts, and account setup continue to be fully valid. This update simply reflects our refreshed branding and continued alignment within the DISA family – ensuring a consistent experience while reinforcing our focus on serving the healthcare community.

Please note the following:

For those coming from CastleBranch, there is a new (updated) W9 effective 11/3/2025 – DISA Global Solutions, Inc. dba: DISA Healthcare Technology / CastleBranch. We are in the process of notifying clients with this information and updating supplier portals and forms as needed. If you have any questions about this, please contact our team – [email protected] 

For those coming from American DataBank, there is a new (updated) W9 effective 11/3/2025 – American DataBank LLC dba: DISA Healthcare Technology. We are in the process of notifying clients with this information, and updating supplier portals and forms as needed. If you have any questions about this, please contact our team – [email protected] 

Download W9: You have access to each W9 as needed.

Discover the New myCB Student Portal

The myCB Student Portal has been completely reimagined to give you a smoother, smarter, and more empowering experience. With a modern design, faster performance, and mobile-friendly access, managing your compliance, credentials, and clinical requirements has never been easier. The upgraded portal helps you stay organized, connected, and confident every step of your journey. Explore the FAQs below to learn what’s new and how these enhancements make myCB better than ever.

We upgraded the myCB Student Portal to deliver a modern, more intuitive experience that meets the evolving needs of today’s students and institutions. The new design improves speed, accessibility, and navigation while enhancing security and mobile performance. Our goal is to make managing compliance and credentials simpler, faster, and more seamless—so you can focus on what matters most: your education and career journey.

The myCB Student Portal, part of the CB platform, is the first to get this exciting upgrade. This improved experience features a modern design, faster navigation, and mobile-friendly access—making it easier for students to stay compliant and on track for clinical readiness.

The Complio Student Portal will launch its own upgraded experience in mid-2026, ensuring a consistent, best-in-class experience across all DISA Healthcare platforms.

The new myCB Student Portal offers a refreshed, mobile-responsive design built for today’s students. You’ll find faster navigation, simplified document uploads, and improved access to your compliance status—all in one intuitive dashboard. The upgrade also enhances security and performance, ensuring a smoother experience as you track, submit, and manage your requirements from any device.

The myCB Student Portal upgrade will be rolled out in stages, with each stage including a specific group of universities, colleges, and their enrolled students. This phased approach ensures a smooth transition and personalized support throughout the process. Each school will receive direct email communication detailing its particular rollout schedule, including the assigned stage, upgrade date, and timing, to help students and administrators prepare in advance.

No, there’s no upgrade effort required on your part—the transition will occur automatically. However, we do recommend that each institution communicate the change to its users. To make this easy, we’ll provide a ready-to-send communication template and updated handouts (for package code access) in your Administrator Portal by November 17.

How will the upgrade be rolled out?

The myCB Student Portal upgrade will be rolled out in stages, with each stage including a specific group of universities, colleges, and their enrolled students. This phased approach ensures a smooth transition and personalized support throughout the process. Each school will receive direct email communication detailing its particular rollout schedule, including the assigned stage, upgrade date, and timing, to help students and administrators prepare in advance.

No, there’s no upgrade effort required on your part—the transition will occur automatically. However, we do recommend that each institution communicate the change to its users. To make this easy, we’ll provide a ready-to-send communication template and updated handouts (for package code access) in your Administrator Portal.

Subject: Important: myCB Portal Upgrade Begins [Insert Date]

Hello,

Beginning [Insert Day], [Insert Data] at 8:00 a.m. Eastern, the myCB program we use for [Insert Program Name or Purpose] at [Insert School Name] will be automatically upgraded to a new, enhanced version—featuring a modern design, mobile-friendly access, and easier navigation.

If you’re a new user:
You’ll automatically be set up in the new version of myCB—no action required.

If you’re an existing user (placed an order within the past 4 years):
When you log in, you’ll be prompted to verify your information and create a new, more secure password. Once updated, you’ll access your account through the new myCB experience. Good news: All your previous orders, documents, and account information will remain available.

Good to note: Accessing the new portal:
While all existing links will redirect automatically, we recommend bookmarking the updated login page: https://mycb2.castlebranch.com/

Need help?

You’ll find training materials and quick guides directly within the new myCB site. For additional support, you can submit a secure inquiry through myCB or contact the myCB User Experience Team:

888-723-4263
Mon–Thurs: 8:00 a.m.–8:00 p.m. ET
Friday: 8:00 a.m.–6:30 p.m. ET

Thank you for your continued partnership as we roll out this improved experience!

Warm regards,
[Insert Name]
[Insert Title & Email Signature]

Beginning at 8:00 a.m. Eastern on your institution’s transition date, all new orders for your school’s (CAC) requirements will be processed through the upgraded myCB Student Portal. Any users previously affiliated with your institution—those who have placed a school (CAC) order within the past four years—will automatically transition into the new version. When they log in, they’ll find their existing data, documents, and account history fully intact, along with all the same capabilities they’re familiar with—now delivered through a modern, faster, and more intuitive portal experience.

The upgraded myCB Student Portal was designed to be intuitive and easy to navigate, making it simple for users to get started right away. Feedback from focus groups shows that students and administrators quickly adapted to the new layout and modern interface without needing extensive instruction. That said, we’re committed to a smooth transition—so we’ll provide a full suite of training resources, including step-by-step videos, written guides, and access to our call center support team for any questions or assistance along the way.

No—users can continue logging in the same way they always have. While the new myCB Student Portal is accessible through our updated login page at mycb2.castlebranch.com, , users who visit the historical login page at login.castlebranch.com, or access the system via links from our website will be automatically redirected to the new version once their institution has migrated. This ensures a seamless experience for students and administrators without any disruption to how they access their accounts.

After your institution’s upgrade is complete, existing myCB users will seamlessly transition to the new myCB Student Portal. When they return to their legacy dashboard, they’ll be guided into the new version using their current username and password. Upon first login, users will be prompted to verify their personal information and create a new, more secure password. Once that’s done, they’ll have immediate access to the upgraded portal—where all of their previous data, documents, and compliance records will remain fully available and intact.

No—students will not lose any information as part of the upgrade. All existing data, documents, and compliance records will carry over automatically to the new myCB Student Portal. When students log in after the transition, they’ll find everything exactly as before—just within a modern, faster, and more intuitive interface designed to make managing requirements even easier.

Protecting student information remains our highest priority. The upgraded myCB Student Portal incorporates enhanced security measures, including stronger encryption, updated authentication protocols, and new password requirements to safeguard personal and institutional data. These improvements align with industry best practices and regulatory standards such as HIPAA and FERPA, ensuring every user’s information continues to be handled with the utmost care, privacy, and compliance.

After your institution’s upgrade, new myCB users will automatically begin using the enhanced myCB Student Portal. When they create their account and place their first order, they’ll do so entirely within the new version—benefiting from its modern design, faster performance, and mobile-friendly access. The onboarding process will guide them step by step, ensuring it’s simple to register, verify information, and get started managing compliance requirements from day one.

No downtime is expected during the rollout. The myCB Student Portal upgrade has been carefully planned to ensure a seamless transition for both students and administrators. All systems will remain fully accessible, allowing users to continue managing their compliance requirements without interruption. Behind the scenes, our team will handle the migration efficiently and securely—so when your institution’s tranche goes live, users can simply log in and experience the upgraded portal immediately.

No—your existing reports, integrations, and administrative tools will not be affected by the upgrade. All institutional data connections and reporting functions will continue to operate exactly as they do today. The upgrade focuses on enhancing the student-facing experience while maintaining full compatibility and continuity for schools, administrators, and partner systems. You can expect the same reliable access to data and tools—now supported by a more modern, efficient platform behind the scenes.

All eVites sent after your institution’s conversion date will automatically direct users to the new myCB Student Portal, ensuring a smooth transition to the upgraded experience.

If any eVites are sent before your conversion date, they will continue to route users to the original version of myCB. Students who place an order in the legacy system will have their information carried over automatically and, within 1–2 business days, will be prompted to set up their account in the new version the next time they log in. This process ensures that all users—regardless of when their eVite was sent—are transitioned securely and without disruption.

Navigating between your accounts will remain the same as it is today. While students and candidates will log in to the upgraded myCB Student Portal at mycb2.castlebranch.com, administrators will continue to access their Administrator Portal at login.castlebranch.com. Once logged in, you’ll see your familiar account tiles, allowing you to easily move between your Administrator and myCB accounts by selecting the GO button for each tile—ensuring a consistent, streamlined experience across both environments.

No—there are no additional costs associated with the myCB Student Portal upgrade. This enhancement is being provided at no cost to institutions or students. Our goal is to deliver a more modern, efficient, and user-friendly experience without impacting pricing—ensuring everyone benefits from the improved technology and design as part of our ongoing commitment to service and innovation.

We’re here to help. If you have any questions not covered in this FAQ, please reach out to our Transition Support Team at [email protected]. Our team is happy to assist with any inquiries related to your institution’s upgrade, user access, or the new myCB Student Portal experience.

We welcome your feedback—it’s an important part of how we continue improving our platforms. If you have comments, questions, or suggestions about the new myCB Student Portal, please reach out to [email protected]. They’re ready to listen, gather your input, and ensure your feedback is shared with the appropriate teams to help us enhance the experience for all users.

What specific improvements are included in this version, and how will they benefit me?

The upgraded myCB Student Portal delivers a faster, more intuitive, and mobile-friendly experience designed around student and administrator feedback. You’ll enjoy a streamlined interface, simplified navigation, and improved performance that make it easier to upload documents, track compliance statuses, and view results anytime, from any device. All of your existing information, documents, and results will still be available—now presented through a modern, user-friendly design that helps you stay organized and on track with less effort.

No, you will not need to create a new account. All of your existing login credentials will carry over automatically to the upgraded myCB Student Portal. When you log in for the first time after your transition, you’ll simply authenticate your account by entering your usual username and password in the new interface. Once verified, you’ll be taken directly to your updated myCB dashboard, and all future logins will bring you straight into the new experience.

All of your documents, results, statuses, and account information will automatically transfer to the upgraded myCB Student Portal. When you log in, everything will be right where you left it—secure, organized, and ready for you to access. You can simply continue your compliance journey in myCB using the new, streamlined interface, making it easier than ever to upload, track, and manage your requirements.

Beginning at 8:00 a.m. Eastern on your transition date, all new orders for your account will be processed through the upgraded myCB Student Portal. When you log in, you’ll have full access to your existing data, documents, and results, along with all the same features you use today—now presented in a modern, faster, and more streamlined interface. Everything you need will be right where you expect it—just easier to use and more efficient than before.

No—there’s no need to change how you log in. You can continue accessing myCB the same way you always have, either through our website or the login page at login.castlebranch.com. . After your institution transitions, you’ll automatically be routed to the new myCB Student Portal at mycb2.castlebranch.com. This ensures a seamless experience—no new steps, no disruption, just an upgraded portal with a modern, mobile-friendly design.

Don’t worry—your information is safe. While we don’t anticipate any issues during the upgrade, if something seems missing after your transition, our team can quickly review and restore any data if needed. If you believe an order, file, or result isn’t showing in your account, please reach out to our User Experience Team through the Support Inquiry feature within your myCB account, or call us at 888-723-4263. We’re here to make sure everything is right where it should be.

No need to worry—this can usually be resolved quickly. First, double-check that the email address and password you’re entering match your existing myCB account. If everything looks correct and you still can’t log in, select the “Forgot Password” option on the login page. You’ll receive an email with a secure link to reset your password and regain access.

If you’re still having trouble, please contact our User Experience Team at 888-723-4263. A representative will be happy to help you get back into your account as soon as possible.

 

New DISA Healthcare Email Domain

As part of our continued growth and alignment under the DISA Healthcare brand, our email addresses are transitioning to the new @disahealthcare.com domain. This change reflects our unified identity and commitment to delivering an exceptional experience across all our platforms. Please update your records accordingly—emails sent from either our previous or new addresses will continue to reach us during this transition period.

As part of our ongoing rebranding and growth, we’re updating our email addresses to reflect our new division name, DISA Healthcare Technology. Beginning November 3, 2025, all team members will use the new domain @disahealthcare.com. This update ensures our communications are consistent, professional, and aligned with our unified DISA Healthcare brand, helping create a seamless experience for our clients and partners across all platforms.

Individual email addresses will now follow the format [email protected]. In addition, all group and department addresses—such as those used for support, client success, or account inquiries—will also transition to the new @disahealthcare.com domain.

A full list of updated addresses is available here:
American Databank – https://disahealthcare.com/adb-emails
CastleBranch – https://disahealthcare.com/cb-emails.

Yes. Any emails sent to our previous addresses—such as those ending in @castlebranch.com, @americandatabank.com, or @disa.com—will continue to be received and properly routed during the transition period. No messages will be lost, and all replies from our team will now come from our new @disahealthcare.com addresses. We encourage you to update your saved contacts to ensure a smooth, uninterrupted communication experience going forward.

All previous email addresses will remain fully active and monitored throughout the transition period to ensure no disruption in communication. Messages sent to older domains—such as @castlebranch.com, @americandatabank.com, or @disa.com—will continue to reach us seamlessly. Over time, these addresses will be phased out as part of our full transition to @disahealthcare.com, so we encourage you to update your contact lists now for the most consistent experience.

No. The transition to the @disahealthcare.com domain is part of our broader rebranding effort and does not represent the creation of a new company. Our legal entity, ownership, and Tax Identification Number (TIN) remain unchanged. This update simply aligns our communications and branding under the unified DISA Healthcare Technology name, reflecting our continued commitment to consistency, trust, and innovation.

Yes, we recommend updating your saved contacts and address book to reflect our new @disahealthcare.com email addresses as soon as possible. While emails sent to our previous domains will continue to reach us during the transition period, updating your records now will help ensure seamless, uninterrupted communication once the transition is complete.

We’re taking every precaution to ensure this transition is as seamless as possible. While we don’t anticipate any downtime or major interruptions, you may experience brief delays in email responses on November 3 as systems update to the new @disahealthcare.com domain. Rest assured, all messages will continue to be received and routed correctly throughout the transition—no communication will be lost.

No. The email domain transition will not affect how you access your account or submit documentation. All login processes, portals, and submission methods will remain exactly the same. This update only impacts our email addresses and branding—it does not change how you interact with our platforms or complete your compliance tasks.

No. Your account access, login credentials, and submission processes will remain exactly the same. This update only impacts our email communications—you’ll continue to log in and submit documentation just as you do today, with no changes to your experience or data.

If you have any questions or experience issues receiving our emails, please reach out to your Client Success Team or contact us at [email protected]. Our team is here to ensure a smooth transition and provide prompt assistance with any concerns you may have.

What if my organization’s IT team blocks emails from the new domain?

To ensure uninterrupted communication, we recommend that your IT team whitelist or add @disahealthcare.com to your organization’s safe sender list. This will help prevent any emails from being delayed or filtered into spam folders. If your IT department needs assistance or additional technical details, please contact your Client Success Team or reach out to our Support Team for guidance.

No. All emails sent to your existing contacts will continue to be received and properly routed to their new @disahealthcare.com inboxes. There will be no loss of communication during the transition—every message will reach its intended recipient without interruption.

For a temporary period following November 3, 2025, any messages sent to our previous email domains will be automatically forwarded to the new @disahealthcare.com addresses. To ensure uninterrupted communication once this forwarding period ends, we strongly encourage you to update your records and contact lists as soon as possible.

You may experience minor delivery delays on November 3 as systems update to the new @disahealthcare.com domain. If you receive a bounce-back or undeliverable message, please resend your email using your contact’s new @disahealthcare.com address. If issues persist, contact our Support Team at [email protected] for prompt assistance.

We recommend asking your IT department to add @disahealthcare.com to your organization’s safe sender or whitelist settings before November 3, 2025. This quick step will help ensure that all messages from our new domain are delivered promptly and without interruption once the transition takes effect.

If you have any questions or experience issues receiving our emails, please reach out to your Client Success Team or contact us at [email protected]. Our team is here to ensure a smooth transition and provide prompt assistance with any concerns you may have.

Do I need to take any action?

For most users, no immediate action is required. However, we recommend updating your address book and saved contacts to reflect our new @disahealthcare.com domain as soon as possible. Taking this step now will help ensure seamless communication and prevent any interruptions once the transition period ends.

Please ask your IT department to add @disahealthcare.com to your organization’s safe sender or whitelist settings before November 3, 2025. Taking this proactive step will help ensure that all emails from our new domain are delivered without delay or being filtered into spam once the transition takes effect.

If you have any questions or experience issues receiving our emails, please reach out to your Client Success Team or contact us at [email protected]. Our team is here to ensure a smooth transition and provide prompt assistance with any concerns you may have.

Sales Tax Changes for American DataBank Clients

Effective January 1, 2026, DISA Healthcare Technology will begin collecting and remitting sales tax on behalf of our clients for applicable products and services in accordance with state and local tax laws. Prior to 2026, American DataBank clients were responsible for remitting their taxes.

This change ensures compliance, transparency, and consistency across all client and student transactions. Below are answers to common questions about how this update may affect your organization. For additional assistance, please contact support.

Beginning January 1, 2026, DISA Healthcare Technology will begin collecting and remitting sales tax on applicable products and services to align with state and local tax laws. This change ensures full compliance with evolving regulations and promotes consistency, transparency, and accuracy across all client and student billing.

Sales tax will appear as a separate line item on your monthly invoice, clearly identifying the total tax amount. For students purchasing directly through the Complio (American DataBank) platform, sales tax will also be displayed separately at checkout and on their order receipt.

DISA Healthcare will apply sales tax based on the billing address associated with each account and the applicable state and local tax laws for that location. If your organization operates in multiple states, please ensure that the correct billing information is on file for each location to help maintain accurate tax application and reporting.

Yes, certain organizations may qualify for sales tax exemption under state and federal law. These typically may include public educational organizations that hold a valid exemption certificate. If your organization qualifies or you have questions about eligibility, please email [email protected]. Our team will review your documentation and confirm your exemption status. Please note that sales tax can only be waived once a current, validated exemption certificate has been received and approved.
If your organization is sales tax–exempt, please send a copy of your current exemption certificate to [email protected]. A member of the DISA Healthcare team will review and validate your documentation to ensure your exemption is correctly applied to your account. Once your exemption is confirmed, future invoices will reflect your tax-exempt status. Please note that, in accordance with state tax regulations, DISA Healthcare cannot remove or defer sales tax charges until a valid exemption certificate has been received and approved—so we encourage you to submit your documentation promptly to avoid delays.

Beginning January 1, 2026, applicable sales tax will appear as a separate line item on your monthly invoices. You will first see these charges reflected on the invoice you receive on February 1, 2026, for January activity. This update ensures full visibility and compliance, allowing clients to see when and how sales tax is applied clearly.

Sales tax will be applied based on your billing cycle. Organizations purchasing on behalf of their students will see applicable sales tax included on their monthly invoices.

This update applies only to invoices dated on or after January 1, 2026. It will not affect any prior invoices, payments, or historical billing records.

Students purchasing directly through the American DataBank platform will have applicable sales tax automatically calculated and displayed at checkout, based on their billing address and the tax requirements of their state or local jurisdiction. The sales tax will also appear as a separate line item on their invoice or receipt.

The primary user(s) listed for each account are the ones who were notified. The email was distributed on Friday, November 21, 2026.

The list of states and products subject to sales tax is extensive and varies by jurisdiction. Not all states require sales tax, and in some areas, local or municipal taxes may apply instead of—or in addition to—state tax. Likewise, not all DISA Healthcare products and services are taxable. If you have questions about specific locations or product categories, please contact [email protected], and our team will review the applicable products for your organization.

Please note: DISA Healthcare does not provide tax advice. Organizations should always consult counsel or tax advisor for guidance specific to their state or jurisdiction.

DISA Healthcare Technology will calculate and apply sales tax based on the billing address and applicable state and local tax laws. If your organization’s billing address or tax assessment does not accurately reflect your business model or how the services are being used, please notify us. Provide your updated billing address along with any valid exemption documentation, and our team will review the information to ensure your billing and tax application are properly aligned.

Please note: DISA Healthcare does not provide tax advice. Organizations should always consult counsel or tax advisor for guidance specific to their state or jurisdiction.

No. At this time, any updates to state or local tax rates that DISA Healthcare becomes aware of will be automatically reflected within our platform and billing system.

For questions about this change, assistance with exemption certificates, or clarification on billing, please contact [email protected]. Our team will be happy to review your account and provide any supporting documentation you may need.

Who can I contact for additional support or documentation?

For questions about this change, assistance with exemption certificates, or clarification on billing, please contact [email protected]. Our team will be happy to review your account and provide any supporting documentation you may need.